In an effort to ensure your appointments are as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us with any questions you may have.
About Insurance Billing
Due to the Canadian Personal Privacy Act, we are unable to access any sufficient information from your insurance company regarding your dental plan. It is your responsibility to know the details involved in your plan such as annual maximums, frequencies, and any other limitations.
In the event that your insurance provider does not pay the expected amount for whatever reason, you are responsible to pay your account in full. All accounts will be subject to a late fee of 2% per month, 30 days after a statement of account has been issued.
Your Appointment Reminders
Please understand that it is your responsibility to keep track of your appointments. We do everything we can to remind you of them in adequate time for you to make arrangements or changes for that appointment. As a courtesy, we will call you one week prior to a booked appointment and try to make confirmation calls one day prior to your appointment. Unfortunately, that is all we are able to do in order to remind you of the upcoming appointments, after that it is up to you to remember.
Our Cancellation Policy
Should you require to cancel or change an appointment please provide us with 24 hours notice to avoid a $100 fee that our dental office may charge to you.
Our desire is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain maximum dental health.